Open HRMS Support Plans offer highly responsive technical support, implementations, post-installation support, and more.
Our flexible support plans are intelligently crafted that you pay only for the services you need and the time we spend addressing your ERP
issues. It is recommended to contact Open HRMS to understand your needs and get an idea on an accurate estimate of your costs.
1. Open HRMS provide remote support via text, telephone or screen sharing within the agreed response times.
The Support Mediums include: Email, Telephone, Skype, Team viewer, ZOOM, Anydesk, Hangout.
2. The Agreed Response time will be between the hours of 8:30 am to 5:30 pm Indian Standard Time (IST) Monday
to Friday excluding all public holidays.
3. The maximum time considered for one support incident is 1 hour. The every exceeding seconds and minute after
completion of 1 hour will be considered as the next incident.
4. Open HRMS support period starts soon after the successful payment from the customer. The work commences from
the date of the amount received from a customer.
5. The customers are responsible for maintaining an appropriate connection to the Internet or your telecommunication
medium in order to avail remote support service from Cybrosys.